Ordering and Shipping

Deposit

A 50% deposit must accompany all written orders with the balance payable before shipping. Upon receipt of the client's purchase order and deposit, The House of Andrachelle cannot make any changes to the original order or accept any cancellations. Check, Visa, Master Card accepted.

Shipping

FOB Charlotte, North Carolina. All North Carolina deliveries are subject to sales tax at the current rate. Andrachelle prefers to ship with UPS Ground Service; please advise if you would prefer another carrier. Standard lead-time is 6 - 8 weeks for Haute Couture products. Standard lead-time for Windows in a Box™ is two (2) weeks as we manufacture on demand. For large volume orders please check with Head Office.

Damaged Merchandise

All products that leave our docks are in good condition. Claims must be directed to the freight carrier. Please also see our legal information (link).

Variance in Product

Please order total color requirement at the same times there can be a variance in shading. As our pure silks are hand-dyed and hand-woven there may be variations that add to your drape's uniqueness.

Returned Checks

A $20.00 fee will be applied to all returned checks.

 

The House of Andrachelle retains the lawful ownership of all products until said product is paid for in full.


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