Privacy and Legal Information
All information provided to House of Andrachelle by customers and suppliers remains confidential and is not shared with or sold to third parties. Andrachelle may inform you from time to time of events or new products related to your previous purchases; however, Andrachelle will not add your address to a mailing list without your expressed approval and will also provide an option to opt out.
Andrachelle makes every effort to ensure that information provided by this website is correct and current. If we have provided erroneous information, please contact us and we will investigate. Prices are subject to change without notice, and all prices are listed in US dollars.
Ordering and Returns
Goods remain the property of House of Andrachelle until paid for in full. Once a deposit has been paid, an order cannot be cancelled. All orders should be submitted by writing via fax or email. All sales are final, so please check all measurements and details carefully before placing an order. Please inspect all packages as they are delivered. If goods are received damaged, they should be signed for as such. Andrachelle must be advised of the fact within three (3) days. Window in a Box™ hardware can be exchanged for a 15% restocking fee. Andrachelle will be happy to work with you in arranging an exchange, but we do not issue cash refunds.
Quotations are open for acceptance for four (4) weeks from the date of issue unless previously withdrawn. Changes in specifications at the customer's request may render the price quoted subject to increase. Any changes to the quotation must be confirmed in writing. Andrachelle advises customers to order all matching products at the same time to ensure they come from the same color stock.
All fabric must be inspected upon receipt for any defects. Once fabric or poles have been cut, no refunds or exchanges can be made whatsoever by the purchaser, their agents, or workrooms.
House of Andrachelle makes every possible effort to manufacture drapes with top-quality workmanship. Although the fabrics we use are generally fade-resistant, pure silk is more susceptible to fading than other fabrics. Also darker and vibrant colors may be more likely to fade than other colors. A considerable degree of discretion is required in selecting colors for drapery depending on locations. As our pure silks are hand-dyed and hand-woven there may be variations that add to your drape's uniqueness.
© House of Andrachelle 2010